Property owner FAQ

Straight answers for Arizona rental owners.

Common questions owners ask before transferring or placing a rental with Renters Choice Homes.

Ask RCH

What can we help you find?

Search in your own words—try “pay rent,” “broken AC,” “security deposit,” or “switch managers.”

18 answers
MoneyCan I transfer from another management company?

Yes. RCH charges no owner transfer fee. We help organize records, keys, resident information, leases, deposits and the management handoff so nothing important gets lost.

MoneyWhat does RCH charge each month?

Monthly management is a flat $98 per managed home—not a percentage of collected rent.

MoneyWhat is the tenant-placement fee?

The one-time leasing fee is $985 and is due only after a new tenant successfully moves in.

Property careAre there renewal, inspection or cancellation fees?

RCH charges $0 for lease renewals, routine inspections, owner transfers and cancellation.

Property careHow often is my property inspected?

RCH conducts monthly exterior drive-bys, an interior inspection around month six and annual interior inspections after that, with property-specific follow-up when needed.

Property careHow are repairs handled?

We document the concern, coordinate qualified vendors, communicate material decisions and provide invoices and supporting photos when available.

Property careWill you call me before every repair?

Approval depends on the management agreement, urgency and repair amount. Emergencies may require immediate action to protect people or property; routine items are handled under the owner’s agreed authorization limits.

MoneyHow do I see owner statements and invoices?

Statements, transaction details, invoices and property records are available through the secure owner portal.

MoneyHow is rent collected and distributed?

Residents pay through the tenant portal. Collected funds are accounted for, management charges and approved expenses are applied, and the remaining owner distribution is processed with the monthly statement.

MoneyHow are security deposits handled?

Security deposits are tracked separately in accordance with the lease, management records and applicable Arizona requirements; they are not treated as normal owner income.

MoneyHow do you market a vacant home?

RCH uses professional listing information, MLS exposure, major rental websites and tracked electronic showing access to reach qualified renters.

MoneyHow are applicants screened?

Screening may include credit, criminal, income, employment and rental-history verification using consistent property criteria and fair-housing practices.

MoneyHow is the rental price determined?

We review the home’s condition, location, size, features, current competing inventory and comparable rental activity before recommending a market range.

Lease & movingWhat happens when a tenant gives notice?

We document the notice, coordinate access and turnover planning, evaluate make-ready needs and prepare the marketing timeline to reduce avoidable vacancy.

Property careCan RCH help prepare a property before listing?

Yes. We can coordinate condition review, cleaning, repairs, landscaping, paint, flooring and other agreed make-ready work before marketing begins.

Property careCan I cancel management?

Yes. There is no RCH cancellation fee. Contract notice and active lease or vendor obligations still need to be handled correctly during the transition.

ManagementWhat is the 120% money-back guarantee?

The guarantee applies during the first 90 days under its stated terms. Contact RCH for the written details and how it applies to your management start.

ManagementWhich Arizona areas do you serve?

RCH manages homes across Phoenix and the East Valley, including Chandler, Gilbert, Mesa, Queen Creek, San Tan Valley, Gold Canyon and surrounding communities.

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